InfraSonar pricing
Enjoy flexible and transparent pricing with our credit-based fair-use model,
ensuring you only pay for what you use, with no hidden fees or surprises.
How we count credits
We broke down our solution into the aspects that influence InfraSonar’s cost structure.
Usage of these aspects is measured and counted as credits which in turn can be purchased in packs.
Assets
Assets
We count one credit per asset.
Collectors
Collectors can be deployed on an asset to collect data.
Pricing of collectors depends on the complexity of the collector and the amount of metrics collected by the collector.
Time series
Time series in use.
This number depends on the metrics time series are configured for and the amount of metrics returned per metric.
Time series cost 1 credit per 50 stored time series
Anomaly detection
Anomaly detection for specific time series.
Anomaly detection is enabled per time serie. We count all time series where anomaly detection is configured for.
Anomaly detection costs 1 credit per 25 configured time series.
External notifications
Notifications via SMS, WhatsApp, voice call, email or WebSocket
Rules can be used to configure sending external notifications.
Credit usage depends on the service used.
Support options
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Online support
You can always contact us by email or slack for all your InfraSonar related questions and issues.
Support hours*
Support is available during business hours from 8 till 17 CET
Response time
During business hours we typically respond within 8 hours.
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Everything from standard support
Advanced support includes all the benefits of Basic support and more!
Phone support
During business hours you can always contact us by phone for all your InfraSonar related questions and issues. We will deal with your ticket as soon as possible, but within a maximum of 4 hours during business hours.
24 hour resolve time
We always try to solve your questions and issues as quickly as possible. The '24 hour' (NBD) resolve time means that the ticket will be processed within one business day at most.
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For your mission critical implementation we offer optional 24/7 support.
Pricing for this service is on request.
Implementation support
Setting up and deploying a monitoring solution can be a challenging task.
We have lots of experience in the area and have gathered scripts and best practices over time that can reduce the deployment time drastically.
Usually we can wrap up an implementation pretty fast. Especially with proper preparation we usually wrap up in under a day.